Current as of: 12th October 2023. For any questions, please contact us at [email protected].
Marina Lure Terms and Conditions
At Marina Lure, we believe in clear, fair dealings. These terms and conditions outline our commitment to transparency and define the framework for all interactions, ensuring a secure and satisfying experience for our valued customers. By engaging with our website or making a purchase, you agree to these terms, which are regularly reviewed and updated to reflect our evolving services and legal requirements.
Your Rights, Our Responsibilities
These terms are designed to protect your rights as a customer while ensuring Marina Lure can continue to provide top-tier maritime leisure and fishing supplies. They cover everything from browsing our digital catalogue to the specifics of bespoke lure crafting and guided fishing tours. We encourage you to familiarise yourself with them, ensuring peace of mind every time you choose Marina Lure.
- Clear policies protecting customer rights and interests
- Transparent pricing and payment terms
- Fair return and exchange policies
Product Sales and Payment Terms
Understanding how we handle your purchases is crucial. This section details our policies on product pricing, order processing, delivery, and secure payment methods, ensuring you have all the information needed for a smooth transaction.
All prices listed on the Marina Lure website are in GBP (£) and inclusive of VAT where applicable, unless otherwise stated. We accept major credit/debit cards (Visa, Mastercard, American Express) and secure online payment platforms. Payment is processed at the time of order confirmation. We reserve the right to correct any pricing errors and will notify you promptly if any adjustment is necessary before processing your order.
Upon successful payment, an order confirmation email will be sent to your registered email address. This email constitutes acceptance of your order. We aim to fulfill all orders promptly, typically within 2-3 business days for in-stock items. Custom or bespoke items may have longer lead times, which will be communicated at the point of sale.
Delivery charges and estimated times vary based on destination and package size. These will be clearly displayed during checkout. While we take every care to ensure safe delivery, the risk of loss and damage passes to you upon delivery. Please inspect all goods upon receipt and report any discrepancies or damage within 48 hours to [email protected].
Charter and Service Booking Terms
Our guided fishing tours and charter services offer unparalleled experiences. This section details the booking, cancellation, and operational policies to ensure your adventure is as smooth and enjoyable as possible, even when unexpected conditions arise.
Booking & Payment
All bookings for guided tours or services require a deposit, or full payment, at the time of reservation to secure your slot. Confirmation will be sent via email. Remaining balances are due prior to departure or service commencement as agreed at booking. We accept various payment methods, detailed during the booking process.
Cancellation & Rescheduling
Cancellations made 72 hours prior to the scheduled service will receive a full refund. Cancellations within 72 hours may incur a fee or forfeiture of deposit. In the event of adverse weather conditions deemed unsafe by the Captain, tours will be rescheduled at no additional cost or a full refund will be issued. Customer no-shows will result in forfeiture of payment.
Customer Responsibilities & Safety
Participants are responsible for adhering to all safety instructions provided by Marina Lure staff or charter captains. This includes wearing appropriate safety gear when mandated. Marina Lure reserves the right to refuse service to any individual whose conduct poses a risk to themselves or others. All participants must disclose any relevant medical conditions prior to departure.
Website Use and Digital Services Policy
Our website is designed as a valuable resource for maritime enthusiasts. This policy outlines acceptable use, intellectual property rights, and terms related to digital services, ensuring a secure and respectful online environment for everyone.
Acceptable Use & User Accounts
Access to and use of this website is permissible only for lawful purposes. You agree not to use the site for any fraudulent or illegal activity. If you create a user account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Marina Lure reserves the right to suspend or terminate accounts that violate these terms.
Intellectual Property & Content
All content on this website, including text, graphics, logos, images, and software, is the property of Marina Lure or its content suppliers and is protected by UK and international copyright laws. Unauthorised reproduction, modification, distribution, or republication of any material is strictly prohibited. User-generated content, such as reviews, grants Marina Lure a non-exclusive, royalty-free license to use, reproduce, modify, and publish such content.
Digital Service Availability
While Marina Lure strives to ensure continuous availability, we do not guarantee uninterrupted access to our website or digital services. We may perform maintenance or updates that temporarily disrupt service. We are not liable for any loss or inconvenience caused by such interruptions. Any submitted reviews or user-generated content must be truthful, respectful, and not infringe on any third-party rights.
Care to clarify anything?
If you have any questions or require further clarification regarding our terms and conditions, please do not hesitate to reach out to our team.
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